Return Policy

At Kaftan Lagos, we want you to be absolutely delighted with your linen, crochet, and Tussar silk pieces, as well as your suits and wedding accessories. If for any reason you're not entirely satisfied, we're here to help.

 

Our Returns Policy

You have 7 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging, with all tags still attached.

  • Accompanied by the receipt or proof of purchase.

Please note that all sales on suits and tuxedos are final due to their bespoke nature. We encourage you to carefully review sizing and details before purchasing these items.

 

How to Initiate a Return

To start a return, please contact our customer service team at [Insert Customer Service Email Address Here] or [Insert Customer Service Phone Number Here]. Please provide your order number and the reason for your return. Our team will guide you through the next steps.

 

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

 

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund (following the policy above) and then place a new order for the item you desire.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Customer Service Email Address Here] with details of the product and the defect. We will provide instructions on how to return the item and will offer a full refund or replacement, including covering the return shipping costs, once the damage or defect is verified.

If you have any questions about our returns policy, please don't hesitate to contact us.